CSI & Problem Management_IASI_Fixed Term Contract 2 years

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this Role\n\nWe are seeking a Problem Management Specialist to oversee the full lifecycle of technical problems and defects affecting IT applications, infrastructure, and network systems used by Vodafone customers. The individual will coordinate technical investigations, drive corrective and preventive actions, and act as an escalation point for complex issues. This role requires strong leadership, analytical capability, and the ability to manage multiple stakeholders in a dynamic, fast-paced environment.\n\n## What you\u2019ll do\n\n\u2022 Oversee the development, implementation, and modification of software or hardware solutions during project delivery, including within Agile frameworks. \n\u2022 Coordinate the investigation of technical defects, engaging relevant technical teams to identify root causes and ensure permanent resolutions and temporary workarounds. \n\u2022 Lead and motivate cross-functional technical teams to complete outstanding actions within agreed timelines and quality standards. \n\u2022 Provide consistent communication regarding project status, investigation outcomes, and recommended actions. \n\u2022 Initiate and lead software, hardware, and incident-reduction projects through detailed incident trend analysis, alert consolidation, and close collaboration with technical teams.\n\n## Who you are\n\n\u2022 Proficient in using BMC Remedy or similar ITSM/ticketing tools to manage problems, incidents, and defects. \n\u2022 Experienced in managing problem tickets, technical projects, software defects, and IT system issues across software, infrastructure, and networking. \n\u2022 Skilled in coordinating and facilitating sessions with technical teams to identify, document, and resolve problems using structured methodologies. \n\u2022 Proactive in defining improvements through root-cause analysis techniques such as 5 WHYs or Fishbone. \n\u2022 Experienced in operational escalation handling and supporting the implementation of system and application improvements. \n\u2022 Equipped with strong communication and stakeholder management skills, and fluent in English. \n\u2022 Knowledgeable in ITIL Foundation principles, infrastructure services, networks, software, and hardware. \n\u2022 Experienced in Project, Problem, Incident, or Change Management environments.\n\n## Not a perfect fit?\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u0027s in it for you\n\n * Hybrid way of working: 2 days per week/ 8 per month\n * Medical and dental services\n * Life and hospitalization insurance\n * Dedicated employee phone subscription\n * Take control of your benefits and choose any of the below options: meal tickets/private pension/vacation vouchers/cultural vouchers within the budget.\n * Special discounts for gyms and retailers\n * Annual Company Bonus\n * Ongoing Education \u2013 we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills \n * You get to work with tried and trusted web-technology\n * We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.\n * Special Paternal Program - 4 months of paid paternity leave\n\n\n\n## What skills you will learn\n\n\u2022 Advanced problem management techniques and cross-technology troubleshooting. \n\u2022 Practical application of Agile delivery methods within complex technical environments. \n\u2022 Enhancing stakeholder engagement and communication capabilities. \n\u2022 Strengthening technical leadership and coordination in multi\u2011team environments. \n\u2022 Broader understanding of IT infrastructure, software development, and network systems.\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join Us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can be truly yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\nLinkedIn: https://www.linkedin.com/company/vois/\n\nFacebook: https://www.facebook.com/voisglobal\n\nInstagram: https://www.instagram.com/voisglobal/\n\nChat with our employees: https://lnkd.in/dpkrcvR2\n