Customer Care Representative German: Payment Services

Position: Customer Care Consultant

Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer requests via phone and email
• Support clients with account-related enquiries, transactions, balances and service usage
• Investigate and resolve operational and customer-related issues
• Provide accurate information and appropriate solutions within agreed service standards
• Maintain accurate customer and case documentation in internal systems
• Work with multiple internal systems and tools to manage customer requests
• Collaborate with internal departments to support effective resolution of complex cases
• Ensure professional and customer-focused communication throughout each interaction
• Work in line with SLA, quality and operational requirements.

REQUIREMENTS:

• German language proficiency at C1/C2 level + English C1 level
• Previous customer service experience is preferred
• Strong verbal and written communication skills
• Good problem-solving and analytical abilities
• Comfortable working with multiple systems and tools
• Strong organisational skills and attention to detail
• CRM experience is considered an advantage
• Ability to work effectively in a dynamic international environment
• Legal right to work in Romania
• Preferably based in Bucharest or willing to relocate.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Guidance and tools to reach your full potential
• Relocation support for international candidates (coming outside of Romania)
• Sign-on bonus for new joiners
• Rewarding performance bonus structure
• Meal allowance
• Medical Subscription
• Wellbeing programs
• And many others!