Customer Loyalty Member @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you? 

The Mission

We are looking for a talented and enthusiastic Customer Loyalty Specialist to join our team for Retail Investments Operations.

Your day to day

• Set up and preparation of ING warrant plan and ING Fund Option Plan via MyLeo and HESOP platform.
• Proceed periodical Reconciliation of positions.
• Executing cash transfers and payment linked to warrant and FOP sales.
• Managing invoices linked to the contracts/mandates signed between ING BE and third
• parties (companies).
• Follow up execution of the plans and reminders.
• Answering and solving participants/sales team questions and Issues.
• Maintaining contact with CLT Account managers, Sales Team in BE, Tribe Investmentand IT team dedicated to MyLeo/DEFI.
• Outperform participants and client’s expectations continuously: the WOW effect
• Going through customer/participants and administrative processes correctly.
• Considering applicable laws and regulations
• Operational handling of customer request

What you’ll bring to the team

• Education: Bachelor’s degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting;
• Experience: At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat;
• Professional Qualifications: Training in customer service and banking operations;
• Proficiency in MS Office;
• Language Proficiency: Fluent in English (spoken and written).
• Knowledge in Dutch and/or in French as language would be an advantage.
• Professional Knowledge: Understanding of banking legislation and related regulations;
• Competencies: Strong communication skills (oral and written), ability to build and maintain effective collaborative relationships, client-oriented attitude, and good organizational skills.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).