Customer Satisfaction & Product Management Support

Customer Satisfaction & Product Management Support (with French)

Hybrid: 2–3 days/week (in Bucharest)
Contract Type: B2B

We are looking for a proactive and detail-oriented professional to join our team as a Customer Satisfaction & Product Management Support. In this role, you will support product management initiatives and ensure a high level of customer satisfaction by analyzing feedback, creating reports, and maintaining smooth communication with internal teams.

Key Responsibilities:

• Monitor and analyze customer satisfaction metrics, feedback, and product performance.

• Prepare reports, dashboards, and presentations for internal stakeholders.

• Collaborate with product managers to support Agile product development processes.

• Participate in cross-functional meetings to provide insights on customer needs and product improvements.

• Act as a point of contact for French-speaking clients, ensuring timely and professional communication.

• Assist in the preparation and follow-up of action plans to enhance customer satisfaction.

Requirements:

• Fluent in French and English (C1 level or above) – both written and spoken.
• Experience in creating reports and dashboards (Excel, Power BI, Tableau, or similar tools).
• Understanding of Agile methodologies and experience working in Agile teams.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Detail-oriented, organized, and able to manage multiple tasks simultaneously
• Previous experience in customer support, product management support or similar roles is a plus.