Customer Service Administrator 1

Responsabilities

Performance Indicators

Administrative Responsibilities:

• Processing all required administration and documentation within the area of responsibility


• Processing, reviewing, correcting, and improving the invoicing process for Fuels division


• Entering invoices into relevant customer reporting systems


• Sending corrected and improved invoices to customers within the agreed timeframe


• Ensuring a detailed handover to the relevant Client Coordinators, including highlighting any additional work performed


• Preparing all necessary informational materials to support the invoicing process across all departments within Fuels Division


• Working closely with the Team Lead Customer Service and Client Coordinators to deliver the highest added value to our customers

• Achieving agreed personal and departmental objectives


• Meeting both internal (reporting, financial) and external deadlines


• Timely and accurate invoices to customers


• Internal and external feedback on performance, communication, and behavior


• Customer satisfaction


• Compliance with quality, health, safety, and sustainability management systems (related to ISO 9001, ISO 45001, VCA, etc.)


• Compliance with BV Group policies and the Code of Ethics

Knowledge, Skills and Experience

KEY COMPETENTIES

• Minimum Secondary vocational education, working and thinking level


• Preferably relevant work experience in commercial customer service, account management, and achieving commercial targets


• Preferably knowledge and experience in the commodities inspection and testing industry


• Preferably knowledge of technical terminology in both the local language and English, both written and spoken


• Excellent communication skills


• Very good knloedge of English

• Results-oriented


• Attention to detail


• Customer-focused


• Ability to maintain overview and set priorities


• Demonstrates integrity and ethical behavior


• Flexibility


• BV Values: Open & Inclusive, Ambitious & Humble, Trusted, Responsible