Customer Support Agent, Spanish speaking

Who we are?

• Admirals is a global growing FinTech company from Estonia. We started as a Neobroker, and today evolved into Admirals Financial Ecosystem, meeting people's life-long needs and making personal financial management easy-to-use, affordable and secure. We are constantly expanding and diversifying our product offerings using the market segmentation and known as the quality market leader throughout the years. Today, Admirals team is over 350 professionals in 18 countries.

Why you should become an Admiral?

• Equality and professional development - as an employer, Admirals believes in a balanced approach towards employee rights and gender equality. We care about your success and development and offer numerous training programs and benefits to enhance your skills and advance your careers.
• Global support to the team - our experience in numerous geographical regions enables us to nurture you with progressive policies that respect the value of individual and group cultures. We aim to provide an efficient infrastructure and responsive organization to support you in your daily work-related challenges.
• Our values - we value creativity, innovation, and the power of teamwork that we all bring to the table.

Candidate requirements

Willingness to work with clients

English language B1 and higher

Spanish language C1-C2 or native

Higher degree education

PC and MS Office knowledge

Forex knowledge (would be good to have, but not mandatory)

Description

• Client support (Phone, Chat, Email) - in support language and in English
• Control the pending applications
• Request documents from the clients
• Resolve tasks from the Compliance department
• Retention
• Checking website content
• Content translations
• Cross-sell
• Upsell