Customer Support Engineer (ID: 3005)

Company : Stafide

Job Type : Full Time

Sibiu, Romania

Number of Applicants

000+

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Job Description - Customer Support Engineer (ID: 3005)

As a Customer Support Engineer – EMS Platform, you will:

Provide functional and technical support for utility GRID applications such as SCADA, OMS, DMS, EMS, and DERM.
Customize software solutions to meet customer-specific requirements in the electric utility domain.
Participate in the configuration and implementation of energy management and distribution systems.
Support modeling and integration efforts, including Common Information Model (CIM) and other model exchange standards.
Collaborate with cross-functional teams to deliver high-quality support and solution design for grid applications.

What You Bring to the Table:

5+ years of experience in the electric utility industry or in supporting GRID software solutions.
Solid functional knowledge of utility applications including SCADA, OMS, DMS, EMS, and DERM.
Hands-on experience in electrical data modeling and application configuration.
Familiarity with industry-standard data models, including CIM.
Working knowledge of SDLC principles and Agile/Lean methodologies.
Strong SQL/PLSQL database skills and software development proficiency.
Experience with CI/CD practices, product scalability, and secure coding standards.

You should possess the ability to:

Analyze customer requirements and translate them into effective software configurations.
Troubleshoot and resolve complex technical issues independently.
Design and implement scalable, secure, and maintainable GRID application solutions.
Communicate effectively with both technical and non-technical stakeholders.
Adapt to evolving technologies and processes in utility software systems.

What We Bring to the Table:

Exposure to industry-leading GRID application platforms and real-world utility challenges.
An environment that supports innovation, knowledge-sharing, and skill development.
Opportunities to contribute to mission-critical energy infrastructure projects.
A collaborative and agile working culture focused on continuous improvement and customer success.

Original job Customer Support Engineer (ID: 3005) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Support Engineer (ID: 3005)

Job Description - Customer Support Engineer (ID: 3005)

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