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Customer Support Representative (German)

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Job Description - Customer Support Representative (German)

David Kennedy Recruitment is working with a leading BPO company who are looking to recruit a German speaking Customer Support Representative for their offices in Romania. 

 

Position: Customer Support Representative

Location: Romania

Work Model: Remote

Employment type: Full-time, 3 month probation

 

DUTIES AND RESPONSIBILITIES:

  • Handle inbound customer calls related to banking services (no email or chat support).
  • Provide assistance to clients with various banking card issues, including blocking and unblocking cards, as well as managing fraud-related cases.
  • Ensure that all client concerns are addressed in a timely, professional, and accurate manner.
  • Record and document all interactions with clients in accordance with company procedures.
  • Offer clear and effective solutions while maintaining high levels of customer satisfaction.

     

    REQUIREMENTS:

    • Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency (B2).
    • Excellent interpersonal skills
    • Being proactive and dynamic in how you deal with customers 
    • Previous experience in customer service or call center roles is preferred but not mandatory.
    • Strong communication skills, attention to detail, and the ability to manage sensitive customer information.

    OFFER:

    • Work schedule: Shift rotation 9AM-10PM, 5 days/week
    • Career progression
    • Base salary
    Original job Customer Support Representative (German) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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