Customer Support Specialist (Bulgarian Speaking)

Admirals is excited to announce an opening for a Customer support representative (Bulgarian Speaking) role to join our dynamic global team !

Who we are?

Admirals is a pioneering FinTech company renowned for revolutionizing personal finance through cutting-edge technology. Over the past 20 years, we have transformed from an online trading provider to a comprehensive financial ecosystem that prioritizes transparency and accessibility. With a growing team of over 400 professionals across 18 locations worldwide, we are dedicated to delivering exceptional financial solutions to our clients.

Why you should become an Admiral employee?

• Equality and professional development - we believe in fostering a workplace that values employee rights and gender equality. Admirals offers extensive training programs and benefits to support your growth and career advancement.
• Global support to the team - our diverse experiences across various regions allow us to provide you with progressive policies that acknowledge and respect different cultures. We ensure an efficient infrastructure to support you in overcoming daily challenges.
• Our values - we thrive on creativity, innovation, and the collaborative spirit that each member brings to our team.

Your daily activities as a Customer Support Specialist will include:

• Client support (Phone, Chat, Email)
• Checking website content
• Content translations
• Control the pending applications
• Request documents from the clients
• Resolve tasks from the Compliance department
• Retention
• Cross-sell
• Upsell
• Additional tasks from Team Lead

• Willingness to work with clients
• Willingness to work in Bulgarian working hours (09-18 BG time)
• English language B2 and higher
• Bulgarian language C1-C2 or native
• PC and MS Office knowledge
• Forex knowledge (would be good to have, but not mandatory)