Customer Support with Slovenian – Relocation to Romania

Company : TELUS Digital Romania

Job Type : Full Time

Bucharest

Job Description - Customer Support with Slovenian – Relocation to Romania

Are you fluent in Slovenian and English and open to relocating to Bucharest? Join our international Customer Support team and support customers in a structured, multicultural environment. We offer relocation support, training, and the opportunity to build your career in one of Europe’s most dynamic BPO hubs.

You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.

In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.

Key Responsibilities:

Handle inbound customer interactions via phone and email in a professional and timely manner
Provide support on billing, invoices, and payment-related inquiries
Assist customers with account-related topics and general service requests
Investigate and resolve customer issues by collaborating with internal teams when needed
Ensure accurate documentation of all interactions in internal systems
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Follow internal processes and client guidelines to ensure service quality and compliance
Identify recurring issues and contribute to continuous improvement initiatives

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Customer Support with Slovenian – Relocation to Romania

Job Description - Customer Support with Slovenian – Relocation to Romania

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