Delivery Manager

Viseven Group  is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).

Responsibilities:

Coordinate with the overall strategy and project deliveries with the CGU head and bridge the business needs with the technical team 

Create and manage a scope of project deliverables and communicate it to stakeholders (both external and internal)

Determine the priority of project backlog items to deliver the maximum outcome

Act as a liaison for business stakeholders and end-users, determining whether each story meets their shared expectations

Serve as primary contact for customer technical inquiries and concerns

Perform customer negotiations for delivery milestones

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Develop process improvements to achieve effectiveness and time-saving

Manage a delivery team to ensure timely and accurate customer deliveries

Perform resource allocations and workload assignments according to delivery requirements

Evaluate the performance of team members and determine training needs

Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments

Evaluate progress at each iteration - make sure that the development delivers the expected outcomes

Providing accurate and regular reports to the management on the performance of the service delivery

Report delivery status to customers and organize delivery of all required documentation

Prepare recommendations for business decisions that need to be made to meet customer expectations

Requirements:

Upper-intermediate level of English and French, both speaking and writing

4+ years of relevant experience as a Delivery manager (Product Owner, Project Management or Business Analysis)

Working experience with Jira, Confluence, MS Project

Multitasking, the ability to work on several projects simultaneously

Experience in the process set up inside the Scrum team

Experience in personas writing

Experience in working with SaaS applications

Experiences with modeling notation (bpmn, uml)

Strong organizational, negotiation, and conflict-resolution skills

Product development mindset

What we provide: We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with highly competitive compensation and exceptional benefits, such as:· Competitive compensation and regular performance based salary and career development reviews· Passionate experienced team, friendly atmosphere· Professional and career growth· Paid time off - 18 business days per year (20 business days after 2 years of cooperation) + national public holidays· Non-documented sick leave - 4 business days per year· Documented sick leave - 20 business days per year· Family leave - 3 paid business days in case of marriage, childbirth or bereavement· English learning courses· Opportunities to participate in professional forums and conferences· Regular corporate events and team-buildings· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home