We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Role Purpose
Coordinate the secure, compliant, and efficient delivery of exams and related operations, ensuring all test-day and post-test activities meet global standards for quality, security, and customer experience. This includes overseeing venue and supplier sourcing and performance, managing the readiness of equipment and materials, ensuring the secure handling and transportation of confidential test materials, conducting operational readiness checks and risk assessments, coordinating test-day staffing, and acting as the primary operational contact for venues, delivery partners, and test-day teams. The role also manages operational incidents, issue escalation, and stakeholder communications to ensure smooth service delivery.
Ensure compliance with all security, regulatory, and operational requirements through audits, investigations, accurate record-keeping, and close collaboration with governance and compliance teams. The role supports effective stakeholder engagement by coordinating communications, addressing customer feedback, and managing venue and supplier performance. It also oversees operational budgets and resource utilisation, including contracting, purchase orders, payments, and cost tracking, while supporting and managing delivery staff, promoting a culture of accountability, continuous improvement, and operational excellence.
Qualifications & Skills
Essential
Desirable
Important Information
This role is open for candidates who have the legal right to live and work in the job location
A connected and trusted UK in a more connected and trusted world.
Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you experience any difficulties with submitting your application, please email [email protected]
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