Bună și a warm welcome from all of us here at Sungrow!
We’re looking for a Distribution Service Engineer - Romania who enjoys being close to customers, solving technical service topics, and making sure issues move from question to solution smoothly.
You’ll become an important point of connection between our customers, service partners, and internal teams in Romania. Curious what that looks like in practice? Let’s dive right in:
- Take ownership of assigned regional customer tickets, coordinating their handling and supporting efficient resolution of service requests.
- Support the approval and coordination of service partners involved in regional customer service activities.
- Contribute to system testing, issue feedback, and service process optimization, working closely with the Service Platform team and relevant CRM processes.
- Act as a single point of contact for key customers, including distributors and installers, supporting service issues and maintaining clear customer communication through online channels and on-site visits.
- Deliver customer training and practical service guidance to help customers and partners work effectively with our solutions.
- Coordinate internally across departments on spare-parts logistics, service issues, and major incidents affecting assigned customers.
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