Employment Administration Services Specialist with German

Communicates with customers by e-mail and phone to answer their individual questions Monitors data relevant for salary payment Support Product Management to improve our HR products and to create an excellent customer experience! Report IT incidents and foster best possible solutions. Practice close cooperation with other departments and assists them based on business needs Maintain process documentation and special procedures in our knowledge management system. Process critical issues and complaints to meet our customers\u0027 needs. Use escalation procedures if necessary. Provides training for the new joiners if necessary Offers support on difficult and complex topics to their junior colleagues Addresses process difficulties to Process Managers Answers employees\u0027 and managers\u0027 inquiries using the Knowledge tools Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements Suggests methods to update, simplify, and enhance processes, procedures, and technologies Works independently within the framework of defined processes Ensures one\u0027s own orders to be finished on time Performs additional tasks assigned by the hierarchical superior related to business needs HR related background is a plus. Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office) Customer service focus and strong interpersonal skills required Language skills: German fluent in speaking and writing, English is a plus Experience with customer interaction (by phone, written or personal) required Processes orders and communication towards customer in consistent customer-focused way Ability to consistently deliver high quality customer service in a professional manner. Demonstrates concern and empathy in all customer interactions.