End-User Computing Analyst - US Hours

Analyze and understand our current workstation management environment Manage user devices in our SCCM / MEM / Intune environment Design, manage and update workstation configurations (image/AutoPilot) Manage and design new Policies in our Active Directory/Intune environment Manage application deployments and their updates Develop and deploy scripts for the complex configuration of Windows Document the processes, structure and configuration put in place Supports complex and modern end user computing solutions. Understands and promotes end user technology standards for hardware, OS, core applications, and peripherals. Support end user architecture to evaluate, establish, integrate and maintain end user technology applications used to manage desktops, laptops, virtual desktops, virtual applications and mobile devices. Serves as the technical resource for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis. Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks. Creates and updates system documentation for operations, and support teams. Participates in multiple cross company projects and initiatives that impact the end user computing solutions and experiences. Must possess excellent organizational skills and demonstrate attention to detail. Ensure solutions and strategies are in alignment with up-to-date security standards. Identify and implement improvements including standardization, automation, and optimization of services to reduce costs and improve delivery speeds Establish and maintain technology standards, templates, and technical documentation as necessary. Deploying monthly and priority Windows updates Preparing new workstation and laptop images - 2 versions 1) remote and 2) on USB for IT field techs. interfaces the most with IT technicians - for machines that won't image, for new machines needing an image, for new drivers, all end user computing technology. evaluates and approves peripheral hardware such as docking stations. Windows Operating System Patching - Weekly/Monthly/Yearly Updating persistent VDI and floating VDI images/environments Assignment of VDIs when requested in tickets Prior experience with Windows OS 7-11, policy administration 7 x 24 hour on-call support with primary working hours in the Canadian EST time zone Responsible for complex testing and analysis of all elements of the computer systems. Analyzes and provides innovative solutions to system engineering and design projects. Represents the organization in front of critical audiences such as clients/customers/vendors/executives. Thorough understanding and management of customer business needs and expectations Candidates must have exceptional customer service, problem solving, and communication skills. Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals. Possess the ability to work independently with minimal management supervision and with a global team of engineers. Strong team player with ability to work in a team and as individual contributor. Strong organizational and documentation skills. Fast learner, flexible and able to work on multiple tasks. Bachelor's degree in computer science, Information Technology, or a related field. Possess 5/10 years of relevant professional experience or equivalent combination of education/experience. Proven experience as an SCCM/Intune Engineer or similar role. Significant experience designing, developing and deploying PowerShell scripts in production environments. Strong understanding of mobile device management (MDM) and mobile application management (MAM) principles. Experience with endpoint security solutions and protocols. Excellent problem-solving and communication skills. Ability to work collaboratively in an Information Technology, or a related field. In-depth knowledge of Microsoft Intune, including configuration, policy management, and troubleshooting, AutoPilot in a fully managed and/or Co-Managed environment, and Apple ADE, Samsung Knox. Familiarity with Microsoft 365 suite, Defender and integration with Intune. Understanding of SOTI MobiControl and Zimperium a bonus Ability to work collaboratively in a team-oriented environment. Continuous self-development via certifications and self-paced learning an asset. Available to work a 24x7 on-call shifts with primary business hours based on Canadian Eastern Standard Time Previous experience with Azure Virtual Desktop or other VDI an asset