Engineer 2nd Line

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. About this Role We are seeking an experienced Engineer 2nd Line to lead operational excellence for OSS provisioning systems within a complex, multi-vendor environment. The individual will administer and optimise critical OSS applications, drive advanced troubleshooting and automation initiatives, and contribute to the seamless integration and rollout of new technologies. This role requires strong technical depth, cross-functional collaboration, ITIL-aligned operational practices, and the ability to guide and support less experienced colleagues. What you will do Administer, maintain, and optimise provisioning and monitoring platforms, as well as critical OSS applications. Lead advanced troubleshooting, root cause analysis, and implement long-term preventative solutions. Develop and support automated monitoring capabilities and incident detection systems. Drive process improvement initiatives, configuration management, and technical project delivery. Provide guidance and mentorship to junior engineers while maintaining a collaborative working environment. Coordinate with 3rd party vendors to resolve complex technical issues. Engage proactively with technical teams, NOC engineers, and Service Delivery functions. Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).Manage ticketing systems, auto-routing procedures, and ensure accurate operational documentation. Maintain compliance with ITIL-aligned practices, service standards, security requirements, and release governance. Support effective service delivery through proactive monitoring, stakeholder communication, SLA alignment, and coordinated escalation handling. Who you are University degree in Electronics, Telecommunications, IT, Computer Science, or a related field. Minimum 3 years' experience in server or application operations and maintenance. Minimum 3 years' hands-on experience with Linux OS and database operations. Proficiency in programming or scripting (e.g., Python, Bash) and practical experience with containerisation technologies. Advanced Oracle database administration and troubleshooting skills. Strong knowledge of telecom protocols, application/database administration, and OSS environments. Experience with containerisation (Docker, Kubernetes) and virtualisation technologies (VMware vSphere/ESX, Microsoft Azure). Proficiency in automation strategies for network operations. Excellent communication, documentation, and collaboration skills with fluency in English. Ability to work in accordance with ITIL standards, including incident, change, release, and role/access management. Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Hybrid way of working Medical and dental services Life and hospitalization insurance Dedicated employee phone subscription Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget. Special discounts for gyms and retailers Annual Company Bonus Loyalty Programme Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off. Special Paternal Program - 4 months of paid paternity leave What skills you will learn INM PRM SRM VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. JDEnhancedByTARA Follow us on social media and #StayConnected LinkedIn: https://www.linkedin.com/company/vois/ Facebook: https://www.facebook.com/voisglobal Instagram: https://www.instagram.com/voisglobal/