Engineer 2nd Line OSS

Administer provisioning and monitoring platforms, including critical OSS applications. Troubleshoot faults and implement corrective actions, engaging with third-party support when required. Perform daily monitoring and health checks, contributing to incident detection and system optimisation. Participate in projects, process improvements, and configuration verification activities.Interact with technical staff, NOC engineers, and Service Delivery teams to ensure smooth operations. Apply strong knowledge of Incident, Problem, and Change Management processes (INM, PRM, SRM).Confidently handle ticket systems and auto-routing for efficient issue resolution. Development of technical documentation and operational guides for complex systems. Ability to create technical instructions and provide 2nd level support for OSS applications. Solid knowledge of Linux OS, application/database administration, and telecom protocols. Experience in service request fulfilment and system/software rollouts. Exposure to virtualisation technologies such as VMware vSphere/ESX and Microsoft Azure. Strong teamwork orientation and proficiency in English (spoken and written). Familiarity with ITIL-aligned operational practices, including role/access management, security compliance, and accurate documentation (KEDB, inventories, operational guides). University degree in Electronics, Telecommunications, IT, or Computer Science. Minimum 1 year of experience in server/application operations and maintenance, and Linux OS/database operations.Willingness to learn programming or scripting languages (experience is a plus). If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.