Engineering Support Advisor

Disclaimer:

As part of the transition following the sale by Finastra of the Teciem business, Finastra is supporting Teciem on a temporary basis by managing the end‑to‑end recruitment process for this position, including advertising, candidate outreach, interviews and selection. While certain points of contact in the hiring process will be Finastra staff, the successful candidate will be employed within the Teciem business and will carry out their role solely for Teciem.

The Work We Do

Teciem designs, builds, and delivers treasury and capital markets software solutions for financial institutions worldwide. We serve banks of every size and geography, offering the right setup for the right need.

Our solutions are designed to replace multiple disconnected systems with one complete, front-to-back platform, helping customers to capture trading and business opportunities quickly, clearly and with control. We cover the entire trading lifecycle, ensuring that everything - from execution to position keeping, to risk management – runs smoothly.

With decades of experience and one of the largest, most diverse client bases in the industry, we turn deep industry knowledge into software that covers most asset classes, meets complex real-world treasury and capital market's needs, and adapts as markets evolve.  

What will you contribute?

Working as part of the Customer Support team, and reporting to a local Team Leader, this role is the key interface between Finastra clients on one side and R&D organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. He also uses his technical expertise to assist functional consultants on a need basis. At times, he may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables:

Your deliverables as a member of the FusionCapital Summit Customer Support (Bucharest) team include (but are not limited to) the following:

·       Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs

·       Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments

·       Perform technical investigation with root cause analysis of the issue reported, providing adequate solution where feasible and/or detailed analysis to the R&D teams

·       Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality

·       Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported

·       Validate defects thoroughly by ensuring that the described scenarios are fixed

·       Build and provide simple scripts with the assistance of senior colleagues when necessary

·       Write technical specifications and best practices documentation

·       Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

Required Experience:

·       University degree in Computer Science, Mathematics, Business IT or related

·       Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)

·       SQL/ Java/ C#

·       Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)

·       Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus

·       Very good English knowledge

·       Analytical abilities, attention to details, stability, responsibility as well as customer focus

·       Ability to work independently as well as part of a customer facing team

Diverse Minds, Shared Ambition

At Teciem, we believe that our strength comes from the diversity of our people. Different perspectives, backgrounds, and experiences fuel our innovation and help us build solutions that truly make a difference in the world of financial technology.

We’re committed to creating a workplace where everyone feels respected, heard, and empowered to grow. Here, you can bring your whole self to work, contribute your unique ideas, and be part of a team driven by shared ambition.

We welcome talent from all walks of life and encourage applications from individuals of all genders, races, ages, abilities, identities, and beliefs. Together, we’re shaping a culture where diversity isn’t just celebrated — it’s essential to our success.