ERP Client Success Specialist

Are you a highly skilled and customer-focused individual with a passion for technology and a knack for building strong client relationships? If so, we have an exciting opportunity for you!

We are currently seeking a talented ERP Client Success Specialist to join our dynamic and growing team.

We specialize in delivering innovative software solutions and services that empower our clients to streamline their operations, enhance efficiency, and drive growth. As an ERP Client Success Specialist, you will play a crucial role in ensuring our European clients' success by providing exceptional support and guidance throughout their journey.

This role will give you the opportunity to improve your existing knowledge, but also to diversify it, since we cover multiple areas, such as: implementations, system configuration, trainings, client meetings, accounting support, testing and even SQL debugging.

This position is available in a hybrid regime that implies working from the office at least once a week. Therefore, please take into account that you would need to be located in or near the Cluj-Napoca area.

What we're looking for:

• Bachelor's degree in Computer Science, Economic Engineering, or related discipline is required;
• Knowledge of general principles of accounting;
• Fluency in English;
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients at all levels;
• Problem-solving and analytical abilities to identify and address client needs effectively;
• Self-motivated and results-oriented mindset, with the ability to work independently and as part of a team;
• Ability to prioritize tasks and manage multiple requests simultaneously.

What you'll do:

• Understand clients' requirements and align our products and services to meet their needs;
• Proactively monitor and manage client accounts, ensuring customer satisfaction and timely resolution of any issues;
• Collaborate closely with internal teams, such as Technical, QA , Cloud etc.
• Act as a technical resource for clients, offering guidance, troubleshooting assistance, and training on our products and solutions.

We also offer a competitive benefits package including:

• Highly competitive salary;
  
• Up to two thousand USD educational reimbursement plan/calendar year;
• Comprehensive private medical and life insurance plan;
• Flexible work schedule;
• Modern technology, work methods and tools;
• Possibility to participate in various training programs and conferences;
• Forty RON/day meal tickets;
• Frequent internal engagement activities, themed parties & team-buildings;
• Discount plans for fitness centers, restaurants and various service providers;
• Fresh fruits, snacks, and coffee in the office;
  
• Open-air terraces, game rooms.

Company details

Yardi Romania is part of Yardi Systems, Inc., an American company founded in 1984 that has become the leading provider of software solutions for the real estate industry, with over 45 offices and 9000+ employees worldwide. Our development center in Cluj-Napoca opened in 2010, is the second-largest Yardi office in the world – counting over 1300 dedicated professionals with highly diverse skill sets, ranging from software development to data research and analysis, marketing, journalism, consulting, and customer service.

Get to know us better on our website and Facebook page!