Field Service Support Manager, Europe and Middle East

We are seeking a Field Service Support Manager to lead and coordinate the administrative and operational support for our Europe & Middle East Field Service team, consisting of 20–30 Field Service Engineers. This role ensures the efficient planning, execution, and reporting of field service activities, while acting as a key liaison between customers, internal stakeholders, and regional operations teams.

Key Responsibilities

• Lead and coordinate Field Service proposal preparation, translating technical scopes from FS technical leaders into complete proposals with pricing, terms, and conditions, using company systems
• Oversee administrative support for Field Service job execution, ensuring work is carried out safely, efficiently, and cost-effectively
• Manage and monitor Field Service job execution within the company ERP system
• Plan and coordinate Field Service Engineers’ workload, ensuring optimal resource allocation across projects and regions
• Lead and supervise general Field Service administrative activities, supporting team productivity and compliance
• Act as a point of contact for customer liaison and relationship management when required
• Collaborate with internal stakeholders at multiple levels to ensure smooth operations and information flow
• Develop and maintain operational and financial reporting systems for the region
• Lead, coach, and motivate Field Service administrative personnel to deliver high performance

Qualifications & Experience

• Engineering diploma or degree in an industrial engineering field (mechanical, electrical, or similar)
• Minimum 7 years of experience in heavy or complex technical industries (manufacturing, operations, maintenance, or similar)
• At least 3 years in a managerial role, including team leadership and customer-facing responsibilities
• Experience in the mining industry is an advantage, but candidates from other heavy or industrial sectors are strongly encouraged to apply
• Strong commercial and financial understanding, including pricing, cost control, and margin awareness
• Excellent communication skills, with the ability to liaise effectively with customers and internal stakeholders at all levels
• Excellent oral and written English; additional languages are an advantage
• Proficient in Microsoft Office and enterprise systems (ERP, planning tools, etc.)
• Self-driven, proactive personality with a strong “can-do” attitude

Behavioral Competencies

• Conflict resolution and management
• Time management and prioritization
• Process management and facilitation
• Stakeholder management across functions and seniority levels
• Risk assessment and mitigation
• Strong attention to detail and execution focus

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit FLSmidth.com/careers