Fleet Back Office Agent

Start something great today. Go Goodyear

Location: Romania/Bucharest Remote work: Yes/No Organization:

Primary Purpose of the Position

GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.

Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, fleet lists and unmounted tires).

Work closely together with the Front Office Agents and the Truck Team to deliver highest level services.

Process in priority billing, make sure all invoice queries and claims are handled.

Principle Duties and Responsibilities

Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front Office team members on fleet updates and load new pricing independently

Invoicing: Top priority is to get all services and tires billed. Ensure timely billing. Work closely together with the Front Office

Support Front Office in query handling

Master data maintenance

Support FOS testing when necessary, maintain FOS front-end and back-end settings

Education : Bachelor’s degree in business or technical related matter

Experience : 1-2 years working experience in a support function (help desk, customer service), experience with SAP is desired.

Knowledge & Skills:

Excellent verbal and written communication skills in English and second language depending on cluster

Ability to follow procedures and sequential processes;

Critical thinking skills to analyze/ review orders and drive process efficiencies

Team player and strong interpersonal skills

Proven ability to work on own initiative

Diligent - ensure deadlines are met and priorities are balanced accordingly