How would you like to work in IT , toying with cutting edge technologies and enjoying your life? At Orange Services , it’s possible!
As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions .
Come closer to #LifeAtOrange !
Experience in Front Office activities
Hands-on experience on RAN (2G-5G) & TX nodes (MW, SDH, WDM, ETH) from one of the main vendors: Ericsson, Nokia, Huawei, NEC, SIAE etc.
Troubleshooting experience in various network issues
ETTI faculty
24/7/365 network monitoring Performs periodical ticket auditing and quality check Involved in creating procedures Involved in new colleagues onboarding (training) Contributes to automation analysis and use cases implementation for various Front Offices tasks Performs various reporting tasks Provides team support in case of emergency situations (e.g. hazard) Involved in proactive and reactive maintenance activities to ensure that the services provided to customers are continuously available and meet the performance levels of the Service Level Agreement (SLA). Level 1 impact assessment when network faults occur Communication and coordination with field partners, 3PPs, Back Office teams etc.. Identifying network degradations and/or faults with potential impact on customers. Constitutes the 1st point of contact for complaints arriving from customers/partners. 1st level troubleshooting on the network equipment when certain faults occur. Responsible of ticket opening, resolution or dispatching for different issues Performs event correlation when multiple faults occur, e.g. common root cause/planned activities with expected outage etc.. Managing technical escalation to ensure that errors are fixed within agreed SLAs Perform Escalation and Notification to keep management and other business units informed during system outages. Constitutes the point of contact for specific software and hardware solutions delivered to clients. Be responsible for opening problem tickets for customers and receiving order requests, in different types of applications. Detect any events related to the performance or quality of the specific services provided to the client, report them and act accordingly to address them. Initiate functional incident issues, analyze end-user performance trends and defects to identify customer incidents or issues early Actively participates in the development of new solutions to implement customer requirements Perform periodic network backups and health checks to determine network health. Understanding of the tools used, having an active role in their development and continuous adaptation through the feedback provided Communication with clients and third parties Understanding of telecom network principles for RAN and transport technologies, 5G knowledge will be considered a plus. Quick and self-motivated learner to cope with the dynamic telecom industry. Knowledge of IP networking is a big plus. Team player with good communication skills. Good documentation skills and attention to detail. Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team. English is mandatory Performance Bonuses – based on your results & the company’s; Loyalty Bonuses, if you extend your stay; Electronic Meal Tickets - as you imagine; Medical & Life insurance for you - facilities for your family, too; #WFH & Flexible hours; Professional GSM subscription; Personal GSM subscription, also [because we believe in communication!]; Special grants on Smartphones & devices ; discounts for Orange products & services; Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring; Wellbeing Programs – we support your Zen;
Orange Services is about bringing together people and technology.
Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.
Apply and let’s have a remote-talk.
At Orange, you can .
We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.
No CV Required
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