Global Mobility Operations Specialist at Thoughtworks in Cluj

Job Description - Global Mobility Operations Specialist

This position is responsible for supporting the organization’s global mobility function, with a primary focus on ensuring compliance with business travel regulations. Key responsibilities include establishing, maintaining, and refining business travel compliance processes to optimize efficiency, accuracy, and overall experience.

Job responsibilities

Ensure high-quality customer service delivery in accordance with established Service Level Agreements (SLAs).

Results driven approach to execution of processes.

Collaborate with other operational departments (e.g., People Support, Payroll, Finance, Travel) to foster alignment and synergy.

Provide data and insights to Mobility Center of Expertise (CoE) to inform business strategy and execution.

Maintain, update, and monitor internal systems, including pipeline trackers and regional movement boards, to ensure policies and procedures remain current.

Initiate service requests with external vendors (e.g., relocation, immigration, tax).

Document, report and monitor global mobility matters in the global management trackers (HRIS, spreadsheets, internal systems) including document upload, invoice verification, etc.

Prepare any documentation required to enable travel compliance, either internally or through external vendors.

Develop and maintain resources for Thoughtworkers, including Global Mobility intranet pages, email templates, and guidance documents.

Establish standardized global processes to support scalability, evaluate and recommend process optimization initiatives.

Job qualifications

Technical Skills

Minimum of one year of experience with business travel compliance in the European Union (Posted Workers Directive - PWD).

Minimum of one year of experience with immigration compliance and logistics in the EU and UK.

Competence in using Google Suite and eagerness to learn new tools and skills utilizing data and artificial intelligence.

Awareness of industry trends and developments.

Desirable: Knowledge of US and other "non-EU” immigration regulations.

Professional Skills

Proficiency in English (spoken and written).

Ability to work effectively in a diverse and geographically distributed environment.

Strong dedication to customer service excellence.

Desirable: Proficiency in German.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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Global Mobility Operations Specialist