GSOC Technical Security Operator

Purpose

Key Missions

• Coordinate multiple security events (alarms, visitors, couriers) and lead initial incident management;


• To supervise, and actively participate in day to day activities during shift;


• Provide customer service and support; 


• Respond to escalation and support requests;


• Assist in appropriate certifications and inspections of the SEC;


• Monitor and track metrics and KPI’s for regular review;


• Work effectively in a professional, friendly manner with a diverse team;


• Adhere to policies and procedures;


• Contribute to a high-performing, friendly work environment. 

Profile & Other Information

Education:  Bachelors degree in Computer Science, IT, or related field. 

Experience:  previous experience in customer support, data operations, service desk for 2+ years;

Skills:  

• Strong technical skills;


• Excellent communication, organizational and interpersonal skills;


• Ability to work calmly under pressure whilst dealing with multiple issues Familiarly with ticketing systems, ITIL practices;


• Ability to manage multiple tasks and prioritize requests;


• Knowledge of operating systems and office application;


• Basic understanding of networking protocols and IT infrastructure is an advantage;


• Understanding of using security applications is an advantage.


• Languages: English mandatory French is an advantage.