Helpdesk Support

Job details

Job Location: On client's site (Bucharest)

Contract Type: Part-time (16 hours/week) or B2B

Effort Schedule: Monday-Thursday 08:00-17:00 (Flexible)

Business Hours: EET Timeframe

Language: Romanian, English, French (Nice to have)

Client Facing Role: Yes

Methodology: ITIL

Travel Required: No

B2B Contract: Yes (Optional)

In this role, you will...

• Provide support to users (hardware, software, network);
• Be responsible for installing, configuring and maintaining workstations or network peripherals;
• Be responsible for the installation, configuration and maintenance of test and development servers;
• Write explanatory documents for software installation;
• Maintain the existing software;
• Maintain the existing hardware;
• Adapt and diversifying the IT Level 1 Support service according to internal needs;
• Maintain the proper functioning of the computer network;
• Prepare of activity reports: daily and / or weekly;
• Ensure the security of software and hardware products and data in accordance with company policies;
• Respond promptly to any problem reported in order to solve or escalate, respecting the working procedures and the reaction time provided.

We are looking for someone with following background

• Prior experience (3-6 months) in an IT Help-Desk role;
• Knowledge in providing technical support for Windows, Office365, Users, VPN, Virtualisation.
• Knowledge of data transfer and communications equipment;
• Very good knowledge of common software packages;
• Networking knowledge (cabling, routers, servers, firewalls);
• Passionate about IT;
• Ability to work both in a team and individually;
• Foreign languages: knowledge of English, French (nice to have).
• Customer oriented