HR Assistant, Customer Service, Romania

One of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the right talent in the right numbers to meet our customers’ needs. As an HR assistant, you will aim to motivate our people and keep them engaged with a fulfilling employee experience. Working as part of a team means you’ll get to share ideas and learn from others to grow your career.

Key job responsibilities
Work closely with HR leaders and management on people-related projects to create an engaging workplace environment
Handle day-to-day HR-related questions and admin, such as new-starter processes, self-service tools, and time and attendance reviews
Use internal dashboards to create reports for leadership at your site
Plan initiatives designed to foster employee wellbeing and experience on site
Run audits to ensure compliance with company processes, data protection, local employment law and HR best practices

A day in the life
This is not a traditional office role, as you'll be working on-site and have direct contact with our warehouse teams. Depending on where you're based, you may work on rotation with your HR assistant colleagues. This means there is always someone from our HR team on hand to talk to employees and support with any queries.

The HR Assistant role is varied. As well as helping us stay on top of key HR processes, you’ll support leaders in your team on different projects to engage people. This may involve collecting feedback from people and running activities to get them on board with new plans. This may involve collecting feedback from people, running activities to engage them with new plans or helping to create an inclusive environment where employees feel they can bring any HR related queries.

About the team
At Amazon, our HR department plays a vital role in looking after our people. Known as the People Experience and Technology Solutions (PXT) team, our priority is making the Amazon experience brilliant for our people, helping us remain one of the world’s most innovative, customer-centric and nimble businesses.

We operate proactively and take a holistic approach to people management. Our team is ‘Customer Obsessed’ and focuses on solving employee engagement issues quickly, ensuring nothing impacts our seamless employee and customer experience. Ultimately, it’s our job to insist on the highest standards and drive progress across Amazon’s strategy and goals.

BASIC QUALIFICATIONS

- Speak, write, and read fluently in Romanian
- High school or equivalent
- Experience with Microsoft Office products and applications
- Experience in confidential environments
- Basic analytical skills (able to identify problem and a root cause, work with data, run metrics and pull reports)
- Fluent in English

PREFERRED QUALIFICATIONS

- Experience in human resources
- Intermediate skills in Microsoft Excel including the ability to use the following functions: pivot tables, vlookups and basic formulas
- Human Resources or Customer Service training and experience including outstanding interpersonal skills, ability to display patience and helpfulness at all times
- An Associate’s degree from an accredited college
- Ability to handle and prioritize multiple projects and deadlines
- Ability to speak Italian or Spanish
- Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues