Hybrid Customer Support Agent German Speaker

Working Hours:

• Monday to Friday: 10:00 AM to 7:00 PM

Key Responsibilities:

• Handle customer inquiries professionally via phone, email, and chat.
• Resolve customer issues efficiently, aiming to provide first-contact resolution.
• Accurately document each interaction and maintain detailed records.
• Collaborate with team members to improve the customer experience.
• Uphold company standards and policies for service quality.

Requirements:

• Native or fluent German speaker with strong communication skills.
• Proven experience in a call center or customer service role is required.
• Ability to work on-site in Bucharest.
• Valid residence permit; please note that "SEDERE TEMPORARA" and "Permis Unic" cards are not accepted.
• Strong problem-solving skills and a customer-oriented mindset.

Relocation Note:

• This position does not offer a relocation package. Candidates must arrange their move independently if residing outside Bucharest.