Internal Systems Administrator

Join Europe's leading, high-growth Google Cloud consultancy. At Qodea, you’ll be part of a team energised by innovation and passionate about delivering exceptional results. We craft cutting-edge solutions in data and analytics, AI, cloud infrastructure and security, driving digital transformation that empowers our customers to scale, modernise and lead in their industries. We’re driven by ideas and powered by our people.

We are looking for a Systems Administrator to administer and provide user support for the applications that are integral to the efficient operation of the business, whilst continually identifying opportunities to improve business continuity and disaster recovery processes. 

This is a varied role within a dynamic and collaborative team, and you’d gain exposure to a wide variety of applications and have opportunities to engage in project work.

We really value in-person collaboration, so we're looking for you to spend at least 60% of your time on-site. This means being at our company offices (primarily our Manchester office) or at a client's site.

How You’ll Shape Our Success

This is a varied role in a growing organisation. You will have the opportunity to get involved in a range of projects and security-related initiatives when needed. We encourage you to take on new challenges that align with your skills and interests and collaborate with a range of teams to drive improvements within the organisation.

What You’ll Do:

• Administer and continually improve the business’ central applications such as Google Workspace, the Atlassian suite, ZenDesk and more.
• Provide support for users across central business applications including incident response, incident management and root cause analysis.
• Work with the wider business to continually improve and test business continuity & disaster recovery planning & processes, and support a variety of internal IT projects 
• Support our security program with the maintenance of security related activities including investigations and best practices.
• Maintain precise inventory records of user devices, cloud assets, configurations, access rights, and associated costs.
• Maintain the security posture of end user devices including vulnerability management, including deployment and management of security tools to end user devices
• Diagnose and resolve hardware, software, and network connectivity issues related to AV and IT equipment and setup for monitors, displays, and related peripherals across the company's office locations.
• Apply a deep technical understanding of IT infrastructure (networking fundamentals, operating systems) and AV systems to effectively troubleshoot integrated systems
• Ad hoc travel to our offices across the UK, Netherlands and Romania

What You’ll Need to Succeed

• Strong experience configuring and managing Google Workspace to Google best practices
• Demonstrable knowledge of deploying and managing an Endpoint Detection & Response (EDR) platform
• Deep technical knowledge across a variety of SaaS services
• Excellent organisational skills with the ability to manage tasks while managing multiple priorities simultaneously
• The ability to explain technical concepts to non-technical audiences
• Agile mindset with the ability to adapt to changing priorities and requirements.

How You’ll Grow: 

• Exceptional performance in this role can lead to advancement opportunities within our career framework or internal opportunities with other business areas, aligned with your career aspirations and business needs.
• Potential career development could include progression to the next level or cross-skilling into related roles, such as customer-facing support / engineering roles in our Managed Services department, based on performance and ongoing development.

Location:

This role would be hybrid based (c. 40% at home, c.60% on-site) Your primary work location would be our Iasi office.There may be opportunities to travel to our international office locations in the Netherlands (Utrecht) and United Kingdom (London, Swindon, Manchester and Edinburgh).

Financial:

• Competitive base salary.
• Discretionary company bonus scheme.
• Employee referral scheme
• Meal Vouchers

Health & Wellbeing:

• Health Care Package
• Life and Health Insurance 
• Bookster 

Time Off & Flexibility: 

• 28 days of annual leave
• Floating bank holidays 
• An extra paid day off on your birthday.
• Ten paid learning days per year.
• Flexible working hours
• Sabbatical leave (after 5 years).
• Work from anywhere (up to 3 weeks per year).

Development & Recognition: 

• Industry-recognised training & certifications.
• Bonusly: employee recognition and rewards platform.
• Clear opportunities for career development.
• Length of Service Awards.

Extra Perks:

• Regular company events.

Diversity and Inclusion Statement

At Qodea, we champion diversity and inclusion. We believe that a career in IT should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability or neurotype. We value the unique talents and perspectives that each individual brings to our team, and we strive to create a fair and accessible hiring process for all. If you feel we can improve in any way, please reach out to our careers team via email at [email protected] or connect with us on LinkedIn via our Qodea Company Page.