IT Service Desk Specialist

We are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.

You will:

• Handle incidents and service requests via ticketing systems, troubleshooting issues and escalating when needed


• Provide technical support for hardware, software, and network-related problems


• Manage user accounts and permissions in Active Directory and Exchange (mailboxes, groups, access rights)


• Communicate clearly with users, offering guidance and updates throughout issue resolution


• Document incidents, actions, and solutions to support knowledge sharing


• Collaborate with internal IT teams to identify recurring issues and improve service quality

We Ask:

• Experience in an IT support or service desk role


• Familiarity with ticketing systems (e.g., Jira Service Management or similar)


• Experience with Active Directory and Exchange administration


• Good knowledge of Microsoft tools (Teams, Outlook); Atlassian tools (Jira, Confluence) are a plus


• Strong English communication skills (written and spoken)


• Customer-focused mindset and problem-solving attitude


• Willingness to work in a 24/7 shift environment (including nights, weekends, and holidays)

We Offer:

• Naturally, you will receive a salary that matches your work experience


• Meal tickets


• Private medical subscription


• 20% discount on all vidaXL products


• Vacation vouchers


• Discount on ESX Subscription


• Massage at the office


• Opportunities to develop yourself


• 23 vacation days per year

Why vidaXL
vidaXL is a major player in the ever-growing world of e-commerce. Since the foundation in 2006, vidaXL is pushing global growth serving millions of customers with a vast selection of products for every aspect of their lives. The bold and down-to-earth approach makes the vidaXL team unique. The combination of embracing challenges, taking chances, and trying new things every day enables the success.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader

Join us to growXL!

Want to join us? 

We look forward to your application! For more information, contact our Talent Advisor: Sabina Fotache.

*  An assessment will be part of our recruitment process 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.