IT Service Manager - Senior

The opportunity

Join our Issing Services division as an IT Service Manager within our Business Center tribe. You'll play a crucial role in delivering and managing the service delivery improvement plan on the full issuing perimeter, managing risks and issues on the operational Information Technology Infrastructure Library (ITIL) processes, with a main focus on the Incident Management process.

Day-to-day responsibilities

• Supporting the E2E incident & problem resolutions.


• Continuously searching for possible standardization opportunities.


• Ensure that the service delivery processes (Incident and problem management) are correctly applied and act versus stakeholders in case of deviations.


• Coordinating across cross-functional teams to deliver value efficiently.


• Monitoring service performance and implementing improvements.

Who are we looking for

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You can oach operational & technical teams in working with the Information Technology Infrastructure Library (ITIL) processes.


• You've got substantial knowledge IT Service Management tools like Service Now


• Motivation and passion for proposing proactively service improvements to internal and external stakeholders


• Strong communication, presentation, and facilitation abilities


• SLA, OKR and KPI management, reporting, and continuous improvement


• Fluent in English is a must


• 2-3 years working in  IT service Management in financial institutions or similar domains.

Perks & Benefits

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy


• Gift vouchers on the occasion of Christmas/Easter Holidays


• Private medical services


• 21 vacation days/year


• Referral bonuses for new hires recommended by you


• WFH & Flexible Working Hours


• Full access to the “Learning” platform