IT Support Manager (Field Tech / Desktop) - Remote

Req ID: 366487\n\nNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.\n\nWe are currently seeking a IT Support Manager (Field Tech / Desktop) - Remote to join our team in Bucharest, Bra\u0219ov (RO-BV), Romania (RO).\n\nOverview\n\nThis role leads the EMEA Field Technician team supporting our client\u2019s locations across multiple countries. The Field Tech Senior Manager ensures high-quality onsite IT support, oversees partner-sourced technicians, and drives operational excellence during and after the service transition.\n\nJob Responsibilities Include:\n\n * Lead and manage a geographically distributed team of EMEA Field Technicians remotely.\n * Oversee daily field operations across multiple countries, ensuring consistent delivery of onsite IT support for client\u2019s offices and campus locations.\n * Provide performance management, coaching, and guidance to partner-sourced technicians, ensuring adherence to processes and service expectations.\n * Collaborate with partner organizations to address technician performance, escalations, and operational updates.\n * Ensure timely resolution of hardware and software issues related to laptops, monitors, peripherals, mobile devices, and related IT equipment.\n * Coordinate with server, network, and infrastructure teams when issues require specialized support or escalation.\n * Monitor service delivery metrics, identify gaps, and implement improvements aligned with project and operational objectives.\n * Support the leadership team in driving business process enhancements during the service transition and steady\u2011state operations.\n * Participate in cross\u2011regional meetings and collaborate with global teams to align on best practices and service standards.\n * Ensure compliance with organizational policies, customer requirements, and partner obligations across all supported locations.\n\n\n\nBasic Qualifications:\n\n * Minimum of 8 years of combined IT technical support experience, including direct hands\u2011on desktop support responsibilities.\n * Minimum of 1\u20133 years of managerial or leadership experience overseeing technical teams.\n * Experience coordinating or managing field technicians across multiple geographic regions.\n * Demonstrated ability to meet performance objectives, manage team output, and support operational KPIs.\n * Excellent verbal and written communication skills in a distributed, multinational environment.\n * Romania-based (preferably Bucharest) \u2013 remote (and available for occasional business trips, if required).\n * Bachelor\u2019s degree required; Master\u2019s degree preferred.\n\n\n\nPreferred Skills:\n\n * Experience with imaging and device management tools such as Microsoft Endpoint Configuration Manager or Intune.\n * Strong customer service orientation with the ability to build relationships across cultures and organizational levels.\n * Proven ability to manage partner/vendor relationships and navigate performance discussions.\n * Positive, solution\u2011oriented mindset with strong problem\u2011solving abilities and technical aptitude.\n\n\n\nAbout NTT DATA\n\nNTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world\u0027s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R\u0026D.\n\nWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client\u2019s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.\n\nNTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you\u0027d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.\n