IT Technician

Kontron is a leading global provider of embedded computer technology (ECT). Kontron offers secure solutions in the areas of the Internet of Things (IoT) and Industry 4.0 through a combined portfolio of hardware, middleware and services. With its standard products and customised solutions based on the latest, highly reliable embedded technologies, Kontron enables secure and innovative applications for various industries. This allows customers to benefit from faster time-to-market, lower total cost of ownership, product longevity and holistically optimised applications.

Kontron Romania: Trusted Partner for Integrated IT Solutions with over 30 years of industry experience. 

Our Mission: To deliver innovative, integrated IT solutions that support our customers’ business objectives and long-term growth.

Our Values:  EFFICIENCY, EXPERTISE, ETHICS, COLLABORATION, ALLIANCE, and CREATIVITY. 

 Your Responsibilities:

·       Provide Technical Support service for users to ensure business objectives.

·       Perform IMAC (install, move, add, change) activities for Microsoft products.

·       Preparing documentation for technical solution implemented.

·       Perform on-site activities.

·       Hardware maintenance for laptops, desktops and servers.

·       Configuration and maintenance of printers, video projectors, display-wall systems.

·       Approaches and solves requests arrived via the dedicated support channels.

·       Build, assimilate, implement, audit and improve working procedures.

·       Communicating with Customers via phone, email or Zoom/WebEx/Teams.

·       Act as Internal IT support person.

·       Management of hardware equipment under official maintenance of the vendors.

·       Give feedback to customers on incidents.

·       Providing Level 1, Level 2 and Customer Liaison support as required.

·       Retrieve all necessary information for further investigations.

·       Basic knowledge regarding SCCM and Active Directory.

·       Perform on call support 24/7

Your Qualifications: 

·       Excellent knowledge of the main client operating systems (Windows10, Windows11) and of the main troubleshooting techniques.

·       Experience with ticketing systems.

·       Good knowledge of Microsoft Office applications.

·       MAC OS and Android concept knowledge.

·       Networking communication protocols knowledge would help.

·       Previous experience in similar job is a plus.

·       Ability to operate well in an international and multicultural environment.

·       Innovative and entrepreneurial mindset.

·       Well organized, able to set priorities.

·       Dynamic and good communications skills.

·       Good written and spoken knowledge of English language.

·       Driving license B.

Our benefits: 

·       Dynamic and interesting work environment, permanently updated to the IT business evolutions;

·       Attractive salary packaging;

·       Career path support and access to related training;

·       Private health care and other employee benefits.

Interested?

At Kontron Kontron Services Romania, team spirit and drive come together – become part of it and apply today!