Junior HR Service Agent

Processing of HR orders including final clarification of customer concern in HR processes; if required, general advice to customers on individual personnel measures, HR data maintenance and quality assurance, advice to customers on HR processes and regulations. Ensures all assigned orders are completed in due time for upcoming payroll runs Supports data quality checks to ensure payroll stability Prepares and maintains standard contracts, and other HR-related documents in accordance with system requirements Provides clear, professional, and empathetic communication aligned with service standards Handles service quality complaints, tracks issues, and escalates according to defined escalation paths Assists other teams based on operational needs English: fluent (spoken and written) Spanish: conversational level is an advantage Experience in customer interaction (phone, written, or face-to-face) is a plus Active listening skills and ability to communicate clearly and professionally High attention to detail and commitment to data accuracy Ability to work mostly independently within defined processes Team player with a proactive mindset and willingness to learn Demonstrates empathy and professionalism in all customer interactions