Junior Technical Remote Support Engineer Senior Process Associate-German-Hybrid Bucharest

Sr. Associate - Regulatory Affairs - Operations

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Inviting applications for the role of Junior Technical Remote support Engineer Senior Process Associate-German-Hybrid Bucharest
As part of our Technical Services Department the Junior Technical Remote support Engineer is in charge of:
Front and back-office support (Customer support connection to the Level 2 support our external and internal partners)
Using technical knowledge and tools to provide the best support to our customers.
Implement & maintain the internally specified KP Is
Implement and participate in the promotion of continuous improvement initiatives
Responsibilities:
- Promoting customer satisfaction
- Close cooperation with Level 2
- Using predefined technical tools
- Collaboration with all internal stakeholders such as quality sales etc.
- Documenting and processing tickets in our CRM system
- Compliance with internal KD Gs and internal/external SL As
- Compliance with the specified processes and work instructions
- Establish lean management thinking
- Performance and processing of the given tasks
- Improving knowledge in the individual products
- Knowledge of all specified processes
- Expand knowledge through continuous training to keep up to date on new changes or product launches
- Take over special parts like Webshop Knowledge center or customer portal
- Recognize the priority of individual cases
- Support quality through documentation and recording of cases

Qualifications -

Bachelors - Health Administration, Bachelors - Healthcare, Bachelors - Pharmacy, Masters - Public Health, Masters - Regulatory Affairs

Certifications -

Certified Compliance Officer (CCO) - VskillsVskills, Certified Regulatory and Compliance Professional (CRCP) - JSS UniversityJSS University, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills -

Client Relations, Collaboration Tools, Data Analytics, Generative AI, Lean Six Sigma (LSS), Personal Effectiveness, Storytelling

Language

English, German

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Regulatory Affairs - Operations

Remote Type -

Hybrid

Work Shift -

With shift (Romania)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.