Key Account Service Engineer, SEEU

Key Account Service Engineer, SEEU

Location: Bukarest, Romania

Field-based, covering Romania and Bulgaria  

Salary: Highly Competitive + Outstanding Benefits + Fast-Track Career Growth

Reporting to: National Service Manager, SEEU

Ready to make a real impact in healthcare?

Mindray Romania is currently looking to hire a Key Account Service Engineer, who will be responsible for VIP customer management, channel management, technical support, and overall PMLS service performance across Romania and Bulgaria.

Why Join Us?

• Unlock Your Ambition: Turn your ideas into industry-changing realities and make a true impact in an organization where your voice is heard.


• Innovative Environment: Work with the most cutting-edge technology in the industry.


• Career Growth: Enjoy rapid career development with various routes to advance faster than many other companies.


• Global Presence: Benefit from all the perks of being part of a large international business.

Responsibilities

• Manage customer service delivery.


• Handle customer complaints and issues, ensuring timely resolution.


• Carry out project-based service delivery and operational support according to business requirements.


• Monitor service performance indicators and propose improvement plans.


• Responsible to result by customer manager.


• Maintain and manage customer relationships to create service value. Develop customer plans and objectives, and establish strong relationships with key customers.


• Collect customer needs and issues, coordinate resources to address them, and improve customer satisfaction.


• Promote service marketing products and ensure achievement of business targets.


• Coordinate cross-functional collaboration. Establish communication mechanisms with the sales team, share business information, and jointly drive business development.


• Establish internal workflows within the service team to ensure timely closure of customer issues and requirements.


• Build cooperative relationships with channel partners and mobilize channel resources in a timely manner to complete service activities.


• Data analysis and reporting. Establish and maintain customer profiles, analyze customer data, and identify opportunities and risks.


• Regularly report customer service status and improvement plans to management.


• Conduct competitor or market research as required to maintain service competitiveness.

What are we looking for in you?

• Education: Electronic biomedical or relevant professional category.


• Over 5 years of working experiences in medical equipment industry.


• Rich technical application skills and knowledge for medical equipments.


• Over 3 years of field service experiences in Service Delivery,  service project management.


• Solid background and knowledge of the Medical Equipment industry.


• Product Knowledge: Possess relevant professional background and, after training, be able to proficiently master product knowledge and service skills.


• Business Insight: Understand market trends and customer workflows, and be able to build connections with customers.


• Service Marketing: Be familiar with service marketing methodologies, capable of effective promotion, and able to facilitate customer purchasing decisions.


• Communication & Coordination: Be able to communicate effectively with internal and external teams and coordinate necessary resources to accomplish tasks.


• Good written and spoken English/ Romanian language


• Familiar with computer and office software


• Dynamic and able to work as part of a team.


• The ability to travel up to 50% of the time is required.

What’s in it for you?

Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare!

Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship.  With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial, career with Mindray, in a culture that values honesty and fun!

Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve.  By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.

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