L1 Support Engineer

Company : Potentiam Ltd

Job Description - L1 Support Engineer

Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa, Romania, India, and Brazil, we offer international exposure, real career progression, and the opportunity to work with high-performing global teams.

We combine global opportunity with local support - giving you the chance to grow, make an impact, and build a long-term career in a business that’s scaling fast.

Global clients. Clear progression. Real opportunity.

We are an equal opportunity employer. We encourage applications from people with disabilities and will provide reasonable accommodations during the hiring process.

About Our Client

Our client is an EV fleet and battery storage specialist helping organisations power towards net zero by switching diesel fleets to electric and by accelerating the uptake of renewable energy.

Roles & Responsibilities

Monitoring EV Charging Infrastructure to maintain uptime and react to any failure notifications and alerts via back office platform

Handling inbound calls from the clients requiring technical support, and initiating outbound calls to provide remote assistance to the depot personnel

Carry out remote diagnostics and, where possible, troubleshooting of EV Charging Infrastructure

Escalate problems and provide detailed handovers to 3rd line support when necessary

Dispatching reactive maintenance works to Service Partners and manage their attendance

Ensure tickets are properly managed, and that notes are kept up to date

Skills, Qualfications & Abilities

BSc/BEng degree in Electrical Engineering, Computer Science or similar field

A strong interest in technology, and the ability learn quickly

Excellent communication, customer service, and interpersonal skills

Demonstrated resourcefulness, creativity, and problem solving abilities

Attention to details

Previous experience in an Engineering level or a technical support role

Familiarity with Zendesk or any other ticketing software

Familiarity with Grafana, Zabbix or any other visualisation and monitoring platforms

Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at [email protected].

All data shared with third parties complies with applicable confidentiality and retention requirements.

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L1 Support Engineer

Job Description - L1 Support Engineer

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