Lead HR Shared Services Specialist

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

About the Role
As a Team Lead HR Shared Services Specialist, you will act as an operational leader for a regional team while collaborating globally to ensure seamless HR service delivery under a Follow-the-Sun model. This role focuses on coordinating team activities, supporting individual development through regular check-ins, managing workload distribution, and escalating issues to leadership. You will provide guidance and insights to help the team meet goals and deadlines, but you are not a formal people manager—you do not handle hiring, firing, performance reviews, or merit decisions.

Your Impact

What You'll Do

• Act as the primary point of contact for day-to-day team coordination and workload management within your region.
• Conduct regular 1:1 meetings with team members to provide guidance, address concerns, and support goal achievement.
• Monitor team capacity and redistribute tasks to ensure deadlines are met.
• Collaborate with other regional leads to coordinating work globally and ensure coverage for tasks that can be completed anywhere.
• Creating and reviewing process flows and leading continuous improvement initiatives’
• Identify and escalate operational issues, risks, or resource gaps to the Director or senior leadership.
• Serve as a subject matter expert for complex HR processes and provide coaching to team members.
• Oversee onboarding and offboarding activities, ensuring accurate documentation and compliance. Conducting New Hire Orientation, creating Offer letter/Contract and NDA.
• Ensure timely and accurate Workday transactions, including job changes, offers, terms, and organizational updates.
• Partner with Payroll and Benefits teams to ensure accurate data flow and compliance.
• Maintain and update SOPs, job aids, and HR documentation.
• Support large-scale projects and change initiatives as a team lead.
• Foster a collaborative and inclusive team environment across geographies.
• Other duties as assigned.

What You'll Need

What You'll Need

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 6+ years of HR operations or shared services experience, preferably in a global environment. Or 10 plus years in HR operations or HR Services roles.
• Expert knowledge of Workday and HR systems.
• Strong communication and influencing skills.
• Proven ability to lead projects and coordinate team activities without formal authority.
• Excellent organizational and problem-solving skills.
• Ability to work across time zones and cultures.

Nice to have:

Proficiency in Spanish, Brazilian Portuguese, Italian, Spanish,  Arabic, German

Core Competencies

• Team Leadership Without Authority – Ability to guide and support peers effectively.
• Workload Management – Skilled at prioritizing and balancing team capacity.
• Collaboration & Influence – Builds trust and drives alignment across teams.
• Operational Excellence – Ensures high-quality, compliant HR service delivery.
• Continuous Improvement – Identifies opportunities for efficiency and innovation.