Level 2 Video Streaming Engineer (with German)

Provide Level 2 support for live and on-demand video streaming services Troubleshoot and resolve complex streaming, encoding, delivery, and playback issues Investigate and resolve incidents escalated from Level 1 support within agreed SLAs Perform root cause analysis and implement preventative and permanent fixes Monitor stream health, latency, bitrate, QoS/QoE, and service availability Support live events, broadcasts, and high-profile streaming sessions Configure and maintain streaming infrastructure, encoders, players, and CDNs Assist with onboarding new channels, customers, and streaming workflows Apply software updates, configuration changes, and patches following change processes Liaise with vendors, CDN providers, and third-party partners during incidents Maintain technical documentation, runbooks, and operational procedures Provide technical guidance and mentoring to Level 1 engineers Participate in on-call and out-of-hours support rotations Strong troubleshooting and diagnostic skills under time-sensitive conditions Solid understanding of video streaming architectures and workflows Ability to analyse logs, metrics, and network traffic to isolate issues Calm and methodical approach during live incidents and service degradation Strong communication skills for technical and non-technical stakeholders Customer-focused mindset with attention to service quality and viewer experience Ability to manage multiple concurrent incidents and priorities Detail-oriented with strong documentation and reporting skills Willingness to learn emerging streaming technologies and standards Bachelor's degree or equivalent experience in: Computer Science, Information Technology, Telecommunications, Broadcast / Media Engineering 2-4 years' experience in video streaming, broadcast engineering, or media operations Experience supporting live streaming, VOD platforms, or OTT services Experience working in a NOC, broadcast operations, or managed services environment Hands-on experience supporting live events and time-critical broadcasts "Streaming protocols: HLS, DASH, RTMP, SRT, WebRTC Video codecs and formats: H.264/AVC, H.265/HEVC, VP9, AV1 Audio codecs: AAC, MP3, Opus Encoders and transcoders: FFmpeg, AWS Elemental, Wowza, OBS CDN technologies and providers Kollective