Level 3 Unified Communications & Collaboration Engineer - Cisco

Responsible for the design, implementation, and support of enterprise voice and collaboration solutions, focusing Cisco CUCM, Audiocodes SBC (including OVOC), VoIP backbone, managed phones, and ATA devices. Ensures high availability, security, and optimal performance of unified communications services. Design, deploy, and maintain Cisco CUCM voice solutions, including integration with Audiocodes SBCs and OVOC management. Manage and support the VoIP backbone, ensuring seamless connectivity between on-premises and cloud telephony systems. Provision, configure, and troubleshoot managed phones and ATA devices. Monitor system health, conduct root cause analysis, and resolve incidents. Collaborate with internal Teams and vendors. Maintain documentation and ensure compliance. Mentor junior team members. Proven experience Cisco CUCM, Audiocodes SBCs (Mediant series), and OVOC. - Strong understanding of VoIP backbone architecture, SIP trunking, and PSTN integration. - experience with managed phones and ATA devices. Cisco CCNP Collaboration (preferred) - Audiocodes Certified Professional (desirable) 7+ years in unified communications or voice engineering roles. Cisco CUCM - Audiocodes SBCs & OVOC - VoIP backbone - managed phones & ATA devices - Scripting (PowerShell desirable)