Logistics Analyst (Global Network Management Center)

Expeditors is a Fortune 500 service-based logistics company with its headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of 331 locations in 109 countries on 6 continents.

As a service-based company, we do not own the aircraft, ships, or trucks we use every day. This means we can be highly flexible in our approach to supply chain management, and very effective at finding the best route and pricing options.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

You might wonder "what's in it for me?" Expeditors is the place to start and build a solid career, offering many benefits.

• Over 350 locations: Rub elbows with people and cultures around the world.
• Training: We hire for attitude and train for skill. We offer many coaching and training programs, for Interns, Management Trainees, Supervisors, Managers, Sales, Account Management and Product or Service Experts.
• Personnel Development:  All employees have a personal development plan with professional/career goals agreed with their manager. We fully support internal promotion, mobility, and career change.
• Technology: We design and develop leading-edge software and systems.
• Global logistics: An industry that’s evolving, fast-moving, challenging, and rewarding.
• Solid financial ground: We’re not for sale and have no long-term debt. Our shares increase over long-term and we offer a discount to our employees when joining our stock purchase plan.
• Competitive benefits: We offer a wide range of benefits to support the well-being of you and your family, including health care, financial security, paid time off and education reimbursement.
• Community connections: We’re passionate about helping out the communities where we live and work.

The NMC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of “Plan – Execute – Monitor and Control”, the NMC focuses on ‘monitor and control’ using data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.

This is an entry-level job. Communication, data competency, and exception management form the bedrock of customer service for agents in the NMC. Communication that is timely, clear, and professional is core to the service offerings supported by the NMC. Data competency, and the ability to evaluate data for its quality and completeness, is crucial to ensuring that you and your team are well-equipped to perform essential duties for the customer or for our network. Finally, exception management occurs when an agent takes data competency and communication together and uses them to resolve in-transit exceptions before the customer is affected.

NMC agents will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.

Major Duties and Focus Areas

• Customer Communication: professional and timely response to customer and network inquires.
• Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
• Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.

Desired Qualifications

• Fluent in Romanian
• Fluent in English
• Bachelor’s degree preferred in Business, Supply Chain/Logistics, Data Science, Finance, Economics, or related field
• One year of work experience in logistics, freight forwarding, or related field

Expeditors offers excellent benefits and career development.

Need to be currently based in Europe.

All your information will be kept confidential according to EEO guidelines.