Managed Services Operations Specialist

The Managed Services Operations Specialist is a skilled cybersecurity specialist at the forefront of our security operations, actively monitoring and responding to cybersecurity events. Your role is critical in identifying and assessing potential threats promptly. As a Tier-1 first responder, you will collaborate with other Specialists and escalate incidents as needed to ensure the security and resilience of our clients' systems. You will bring proficiency with security tools and technologies, and you will manage core SOC and modular security services. Monitor security access and identify security incidents using Security Information and Event Management (SIEM) tools. Ensure continuity and availability of the modular platform components and security systems required. Perform initial analysis and investigation of security alerts to differentiate false positives from true incidents. This includes understanding attack vectors, malware behavior, and the potential impact of different types of threats. Document security incidents and actions taken in response. Escalate complex incidents to higher-level SOC threat responders and experts for further analysis and resolution, working in partnership with the L2 Central SOC teams and other SOCs. Participate in developing incident response protocols and procedures At least 1 year of experience working in an industry standard SOC in security analysis/incident handling and security monitoring. Experience or at least knowledge of Cloud technologies (Azure preferred). Experienced in SIEM (Sentinel, Splunk, QRadar Chronicle, McAfee, CryptoSIM, Logsign etc.) and SOAR products. Knowledgeable in security topics such as next gen firewalls (Fortinet, PaloAlto, CheckPoint) and other network security devices and software such as WAF, DLP, anti-virus/anti-malware, threat intelligence, etc. General understanding of attacker tools, tactics and techniques and referencing on MITRE ATT&CK, knowledge of MITRE Shield. Familiar with tools for malware analysis, open-source threat Intelligence and SOAR. Detail-oriented, problem-solving mindset with critical and analytical thinking, Ethical integrity, good at teamwork, responsible and highly motivated. Result-oriented, inquisitive, eager to learn new threats, technologies, and security practices. Fluent in English to read and interpret global reports and technical articles published in the field of cybersecurity. Bachelor's Degree in engineering departments (preferably Electronics or Computer Engineering) Preferably with security certifications as a SOC analyst, CompTIA Security+, CEH. Preferably with networking certifications such as CCNA or equivalent. MD-102 and SC-200 certifications are a big plus. Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.