Manager Client Delivery - Unified Communications & Collaboration (German speaker)

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Role Summary 

The Client Delivery Manager – Unified Communication and Collaboration  is responsible for the successful end-to-end delivery of UC services to clients, ensuring service performance, customer satisfaction, and contractual outcomes are achieved. The role acts as the primary client-facing lead for UC delivery, coordinating technical teams, managing service governance, and driving continual service improvement aligned to client business objectives.   

Key Roles & Responsibilities

• Own and manage client delivery for Unified Communications and Collaboration (UC) services, ensuring SLA, KPI, and contract commitments are met
• Act as the primary escalation and relationship manager for UC service delivery issues
• Coordinate delivery across engineering, operations, security, and governance teams
• Lead service review meetings, operational governance forums, and executive updates
• Oversee incident, problem, and change management processes for client environments
• Manage service onboarding, transitions, and operational readiness for this contract.
• Drive continual service improvement, automation, and optimisation initiatives
• Ensure alignment between client requirements and UC roadmap changes
• Manage risks, dependencies, and service improvement backlogs
• Ensure service delivery aligns with security, compliance, and regulatory obligations
• Support commercial activities including renewals, service expansions, and cost optimisation
• Maintain accurate service documentation, reporting, and delivery artefacts
• Collaborate with account management and sales on growth opportunities"       

Knowledge Skills & Attributes

• Strong ability to transition services from incumbent providers and set up your organisation for success.
• Strong understanding of managed services and client delivery operating models
• Excellent client relationship management and communication skills
• Ability to translate technical delivery into business outcomes
• Strong service governance and risk management mindset
• Confident decision-maker and problem-solver under pressure
• Highly organised with strong prioritisation and coordination skills
• Commercially aware with focus on value and outcomes
• Collaborative leadership style across multi-disciplinary teams
• Customer-centric, proactive, and continuous-improvement focused"   

Academic Qualifications & Certifications

• Bachelor’s degree or equivalent experience in:
• Information Technology
• Business Management
• Information Systems
• Certifications (desirable):
  • ITIL Foundation or ITIL Managing Professional
  • Prince2, PMP, or equivalent project/service management certification
  • Agile or SAFe certification (desirable)
  • Service management or leadership qualification"            

Required Experience

• 8+ years’ experience collaboration, or workplace technology services
• 3–5 years in a managed services leadership or service management role
• Proven experience delivering Collaboration services in enterprise or global environments
• Experience managing distributed teams and third-party vendors
• Strong background in SLA-driven service delivery and customer support
• Experience operating in ITIL-based service management environments

Technical Expertise

• Microsoft Teams (Phone system, Direct Routing)
• Audiocodes SBCs & OVOC
• VoIP backbone - managed phones & ATA devices
• Scripting (PowerShell desirable)

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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