Migration Manager [German]

Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.

We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.

We are seeking a highly motivated Migrations Manager to join our Commercial Back Office team for countries within the Coface European regions in a Shared Services context. The candidate will lead and manage multiple migration projects, ensuring seamless transitions while maintaining exceptional customer satisfaction. This role involves meticulous planning, execution and reporting to guarantee the successful migration from legacy to new products.

Main activities of the Migration Manager:

• Leads migration projects from initiation to completion, adhering to timelines and specific constraints
• Serves as the primary point of contact for stakeholders during migration projects, addressing concerns and providing timely updates
• Develops and maintains comprehensive project reports, including progress tracking, risk management and post-migration analysis
• Proactively identifies and mitigates risks associated with migration projects to ensure successful outcomes
• Identifies opportunities for process enhancements and implement best practices
• Provides training and continuous support to internal teams to ensure smooth adoption of new systems and processes
• Works closely with internal and external stakeholders to understand requirements, set expectations and ensure clear communication throughout the migration process
• Handles requests/ exceptional cases in collaboration with SSC teams, account managers and other stakeholders within Coface, across several business lines: BT (IT), Sales, Operations and the Data and transformation offices
• Participates in the creation and update of Commercial Back Office Standard Operating Procedures used by the SSC operational teams
• Other activities required by the business needs of the countries served.

Skills:

• Sense of initiative and excellent time- and self-management
• Adaptability for transformation
• Flexible way of working and willingness to operate with multiple team
• Strong organizational and planning skills, with the ability to manage multiple initiatives simultaneously
• Excellent communication and interpersonal skills with a customer-centric mindset
• Professional relationship with clients
• Proactive problem solver with strong risk management and escalation skills
• Strong understanding of business process change, data migrations and technology implementation
• Fast Knowledge Transfer and Steep Learning curve

Experience:

• Proven experience working across cross-functional and virtual teams
• PMP or other recognized Project Management certification is a plus
• Experience in Credit Insurance industry or financial services is an advantage
• Experience in an international environment and/ or Shared Service Center preferred

Languages:

• Fluent in English (CEFR – Level C1)
• Fluent in German (CEFR – Level C1)

Hard skills:

• Computer and internet affinity, good technical understanding
• Solid experience with reporting tools (e.g. Power BI) and a data-informed approach to tracking and decision-making
• Ease regarding the work with varying software, applications and systems different from product to product (GCC, Autonomy++, JIRA etc.)
• Professional Microsoft Office package

Education:

• Bachelor’s degree in business administration, Information Technology or a related field

Reports to: SSC CBO Contract Management Team Manager