My HR Advisor with Polish Junior role (New HR Operations Team)

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an enthusiastic individual to join our organization in the role of My Query Advisor.

What you need to know about this position:

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service, and ensuring that all requests are fully understood.

Key Responsibilities :

Provide general information to target audience on policies and procedures, and answer questions based on FAQs; ensure all requests are fully understood by answering inbound calls/email/chat. 

Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action.

Liaise with other support teams to solve more complex queries or work on requests.

Maintain an up-to-date knowledge of Payroll and HR processes and regulations.

Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved.

Support continuous improvement activities to optimize how internal customers can experience the smoothest process.

Requirements:

Fluency in English and Polish .

Attention to detail & high level of prioritization skills.

Can Do attitude with focus on solving problems.

Team player that can build long lasting positive relations with direct team, colleagues & stakeholders.

Willingness to learn new things and Ready to Grow.

By joining our team, you will be eligible for a number of benefits (subject to taxation in accordance with local legal requirements and existing benefits plan):

Subscriptions for a private medical clinic for all employees and their families

Meal vouchers

Life and disability insurance

Transportation allowance

Free company goods

Stay Fit Program

Special family events

Others

At Mondelēz International We make It happen!

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland .

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularService Operations (Delivery)Global Business Services