Operational Excellence Specialist

We are launching a new Control Tower operation within our growing 4PL organisation and building a high-performing team from the ground up. This is a unique opportunity to join during the early stages of an exciting new venture, helping to shape processes, establish best practices, and influence how the team operates as it grows.

As an Operational Excellence Specialist, within you'll play a key role in ensuring supply chain visibility, managing operational exceptions, coordinating stakeholders, and driving continuous improvement across customer operations. You'll work at the heart of the Control Tower, supporting critical logistics activities and helping deliver outstanding service to our customers.

If you're someone who enjoys solving complex problems, working with data, and making a tangible impact, we'd love to hear from you.

You will be responsible for:

Operational Execution and Exception Management

• Provide Tier 2 operational support and coordinate exception resolution activities.

• Drive practical, timely resolutions within defined service level agreements (SLAs).

• Investigate operational issues using SAP or comparable ERP, WMS, TMS, dashboard, and exception-tracking tools.

• Monitor and coordinate resolution of critical operational exceptions, expedite requests, delays, shortages, and service-impacting disruptions.

• Coordinate transportation plan adjustments and recovery actions in response to disruptions, capacity constraints, or changing customer requirements.

• Escalate unresolved or high-impact issues through agreed governance channels.

Deployment and Operational Readiness

• Support customer deployment and ramp-up activities.

• Support capacity assessments and highlight potential operational constraints, risks, or readiness gaps.

• Monitor material readiness across multiple sites and locations.

• Coordinate actions required to support deployment milestones and operational readiness.

Stakeholder Coordination

• Coordinate with customers, warehouses, transport providers, and internal stakeholders.

• Facilitate communication and follow-up actions across functions and geographies.

• Support structured shift handovers and cross-regional coordination to ensure continuity across time zones.

Continuous Improvement and Governance

• Support or coordinate Root Cause Corrective Action (RCCA) investigations and follow-up actions.

• Maintain operational dashboards, KPI reporting, and exception tracking.

• Maintain and improve standard operating procedures (SOPs), playbooks, and operational work instructions.

• Support operational reviews, governance meetings, and business reviews.

• Identify operational risks and support continuous improvement initiatives.

What we need from you:

Essential skills

• Extensive experience in supply chain operations, logistics, transportation management, customer operations, or a Control Tower environment.


• Hands-on experience managing operational exceptions, escalations, service disruptions, or execution issues.


• Experience working with SAP or comparable ERP systems, with familiarity across warehousing, transport, order management, or material readiness processes.


• Strong analytical, problem-solving, decision-making, and organisational skills.


• Proven ability to coordinate multiple internal and external stakeholders across functions, sites, and geographies


• Experience with KPI reporting, operational dashboards, exception tracking, or performance management routines.


• Strong written and verbal communication skills.


• Ability to work effectively in a fast-paced operational environment.

Preferred Skills

• Prior experience in Control Tower, 4PL, LLP, or centralised logistics coordination environments is preferred.

• Experience with TMS, WMS, visibility platforms, workflow tools, deployment or ramp-up projects, multi-site operations, SOP development, process improvement, or RCA/RCCA methodologies is preferred.

• Experience operating in follow-the-sun or global operations environments is preferred.

What we can offer you:

• Flexible work schedule


• Training and development


• Friendly, fun and relaxed culture


• Competitive remuneration package including annual bonus incentive


• Access to OIA University for both personal and professional development


• Participation in employee competitions and recognition schemes