Operations Support Specialist

What awaits you 

• Be part of an operational team focused on maintaining seamless system operations and ensuring the reliability of key processes 


• Take an active role in ensuring the smooth functioning of systems through effective monitoring, troubleshooting, and proactive maintenance practices 


• Monitor system performance and usage, proactively identifying potential issues and bottlenecks to ensure system stability 


• Build experience in diagnosing and resolving technical issues, ensuring prompt and effective solutions to minimize disruptions 


• Take responsibility for identifying and tracking system issues, collaborating closely with development teams to resolve them effectively and ensure continuous improvement 


• Be part of a team that values knowledge sharing, problem-solving, and center around efficiency and reliability to drive overall success 

What should you bring along  

• University Degree in Engineering, Computer Science, Business or a related field   


• At least 3 years of experience in an operational role is required  


• Comprehensive knowledge of ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) and experience applying them to IT service management processes 


• Experience with monitoring and logging tools (e.g. ELK Stack, CloudWatch, Grafana) 


• Comfortable using AI assistants (GitHub Copilot) 


• Experience in troubleshooting, problem management, and communication, contributing to the seamless operation of our IT infrastructure 


• Detail-oriented and proactive professional to manage and resolve technical issues while ensuring the integrity of our systems and data 


• Proven expertise in problem management, addressing recurring issues with effective, long-term solutions 


• A strong focus on maintaining data accuracy, consistency, and reliability through regular audits and validations 


• The ability to quickly identify, analyze, and resolve technical issues, minimizing operational disruptions. 


• A technical mindset with the capability to analyze code, interpret log files, and monitor performance metrics like latency and response times 


• Proficiency in proactive system monitoring and setting up alerts using tools such as Splunk 


• Excellent communication skills to collaborate effectively and support root cause identification and resolution. 


• A proactive, open-minded, and curious approach to investigating and resolving issues 


• The ability to establish and maintain feedback loops that enhance processes and system performance. 


• Eagerness to learn and adapt to new technologies and methodologies 


• Excellent collaboration skills with development teams to support resolve technical problems 


• Excellent English verbal and written skills 


• Working proficiency in German 


• Nice-To-Have: CI/CD pipelines, AWS Cloud services, scripting skills (bash, Python) for automation, familiarity with relational databases (PostgreSQL) and schema migration tools (Flyway/Liquibase)