Process Coordinator with German

Who we are 

Our team is based in Sibiu, Cluj, Brasov and Timisoara and provides high-quality support activities for several system environments and technologies (Windows Client & Hardware, IT Service Management Tools, 365 Microsoft Office).

With its headquarters in Braunschweig (Germany), the client the largest automotive financial services provider in Europe. Our client act as a global sales promoter for the brands of the group and support them in maintaining customer loyalty by offering a broad range of mobility services.

What you'll be doing    

•    Provide guidance on organizational, functional, and process topics
•    Coordinate incoming requests and ensure structured handling
•    Track open items proactively until completion
•    Manage and document knowledge transfer activities
•    Validate internal information and ensure quality standards
•    Derive improvement measures from analysis
•    Analyze and structure feedback and complaints
•    Ensure transparent communication and appropriate actions
•    Organize and track quality assurance measures
•    Identify and support synergy opportunities between services
•    Structure and document role and permission concepts
•    Organize and moderate CSI boards
•    Support periodic process reviews
•    Prepare reports and status updates
•    Ensure detailed documentation and tracking of open issues
•    Prepare maintenance notifications and newsletters
•    Identify required actions and coordinate implementation

What you'll bring along     

•    Strong organizational skills and a structured, reliable working approach
•    Excellent communication skills and a strong service orientation
•    Experience in process management or coordination roles
•    Knowledge in IT service management (ITIL is a plus)
•    Ability to analyze complex topics and define clear action points
•    Proactive mindset and willingness to collaborate across teams
•    Excellent command of both spoken and written German and English