Product Manager Post Sales Operations

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. 

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

We are looking for a Product Manager to join our team of around 1,700 people worldwide and help us power up the traveller’s journey for millions of holidaymakers.

If you are passionate about building impactful internal tools, leveraging AI, and transforming operational processes, keep on reading — you might be the perfect fit for this role.

The job in brief: 

• Job Title - Product Manager – Post Sales Operations
• Working model - remote from Romania
• Team - you will join the Product Customer Service team within the Product department
• Level - Professional
• Location - Romania
• Contract - Full time (36 h/week)
• Travel time required - Only a few times a year

What your impact will be:

You will be the key driver behind the technology that empowers our Sales and Post-Sales agents. Your ultimate goal will be to build tools that simplify their daily work, directly improving the experience we deliver to our travellers.

While we operate in a dynamic environment where priorities can evolve, your primary focus will be leading a zero-to-one transformation initiative: building a brand-new, AI-ready Backoffice and CRM from scratch. This requires both strategic vision and the ability to execute through a pragmatic, step-by-step approach.

What You Will Need to Solve:

Lead a zero-to-one transformation:

• Own and drive the creation of a brand-new, AI-ready Backoffice and CRM from scratch
• Lead discovery activities to define the “as-is” vs “to-be” operational model
• Challenge and deprecate legacy processes to enable a modern, scalable platform

Drive AI and automation initiatives:

• Identify and implement opportunities to leverage AI (GenAI/LLMs) and automation
• Improve agent productivity and reduce manual workload
• Contribute to building smarter, more efficient operational workflows

Own product strategy and roadmap:

• Define and execute a clear, value-driven roadmap for post-sales tools
• Break down complex initiatives into iterative, high-impact releases
• Continuously adapt priorities based on business needs and product insights

Enhance the post-sales ecosystem:

• Identify opportunities across the entire post-sales journey
• Contribute to the broader Product Customer Service strategy
• Ensure alignment between tools, processes, and customer experience

Collaborate with stakeholders and teams:

• Work closely with engineering, operations, and customer service teams
• Translate business needs into clear product requirements
• Ensure delivery of scalable, reliable, and user-centric solutions

Your expertise:

• ~5 years of experience in Product Management
• Experience working on internal tools, CRM systems, backoffice platforms, or B2B/SaaS products
• Strong product discovery skills, including process mapping and requirement definition
• Hands-on experience or solid understanding of AI/automation (GenAI, LLMs, workflows)
• Ability to balance strategic vision with pragmatic execution
• Strong user-centric mindset, with empathy for internal users (agents)
• Excellent communication and stakeholder management skills
• Fluency in English (spoken and written)

Desirable:

• Experience in the travel or travel-tech industry

Why join us:

• Be at the forefront of a major transformation initiative, building next-generation operational tools
• Work on AI-driven products with real business impact
• Join an international and fast-paced environment
• Contribute to improving the experience of both agents and millions of travellers

Perks of working with us:

How we work together:

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36h as full time), with a half working day on Fridays
• Flexible start and end of the working day

Wish you were here? We do, too!

Selection process steps*:

• HR interview (10-30 minutes)
• 1st interview (Team member)
• 2nd interview (Manager): soft skills + technical knowledge
• Offer extended
  
  (*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)

Our commitment to celebrate diversity and generate belonging:

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.