Recruitment Specialist

Key Responsibilities of the function Processing of Recruitment orders including final clarification of customer concern in Recruitment processes; if required, general advice to customers on individual personnel measures, Recruitment data maintenance and quality assurance, advice to customers on Recruitment processes and regulations. \u2022Promptly and conclusively handling Recruitment orders in standard processes, in Greek language in accordance with the guidelines, with high accuracy and within defined timelines \u2022Documents and processes requests in Recruitment management systems used (PEGA, SAP HR and other relevant tools) \u2022Prepares and maintains standard and specific HR-related documents in accordance with system requirements \u2022Clarifying customer inquiries in the assigned subject area with system support, communicating with customers via standardized and approved channels \u2022Monitors and tracks deadlines, supports data quality checks relevant for recruitment activities \u2022Ensures order completion and compliance with the deadlines, including data checking \u2022Resolves process disruptions, initiating and tracking escalations measures \u2022Provides clear, professional, and empathetic communication aligned with service standards \u2022Handles service quality complaints, tracks issues, and escalates according to defined escalation paths \u2022Identifies process deviations or difficulties, process improvements and provide solutions and follows the escalation procedure to supervisor \u2022Proposes and documents updates to work instructions where required. \u2022Cooperates closely with other HR teams and interfaces Reports on IT incidents and contributes to root cause analysis and solution implementation \u2022Assists other teams based on operational needs \u2022Be involved in Recruitment Projects and actively participates in the continuous optimization, harmonization and standardization of Recruitment processes \u2022Support the execution of end-to-end recruitment processes, in line with defined procedures and guidelines. \u2022Create and maintain job requisitions and support hiring managers in the requisition creation process. \u2022Manage job postings across standard channels and ensure alignment with internal guidelines. \u2022Handle incoming applications and perform initial candidate screening based on predefined criteria. \u2022Organize interviews and coordinate communication between candidates, hiring managers, and stakeholders. \u2022Perform pre-hire and reference checks in accordance with defined procedures. \u2022Maintain and update candidate data and ensure accuracy of recruitment-related information in systems. \u2022Provide support and clarification to hiring managers, candidates, and internal stakeholders regarding recruitment processes. \u2022Close job requisitions and ensure proper completion of recruitment-related activities. Experience and Skills required \u2022Bachelor\u2019s degree completed or in progress \u2022HR-related background is considered an advantage \u2022Familiarity with HR information systems (e.g. SAP HR, ATS tools) is a plus \u2022Good working knowledge of MS Office applications \u2022Greek: fluent (spoken and written) \u2022English: fluency at conversational level desired \u2022Strong customer service orientation and interpersonal skills \u2022Experience in customer interaction (phone, written, or face-to-face) is a plus \u2022Active listening skills and ability to communicate clearly and professionally \u2022High attention to detail and commitment to data accuracy \u2022Ability to work mostly independently within defined processes \u2022Team player with a proactive mindset and willingness to learn \u2022Demonstrates empathy and professionalism in all customer interactions