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- Deliver support and contribute service solutions for Sungrow customers as point of contact.
- Support Field Service Team activities onsite for failure research and corrective maintenance.
- Coordinate Onsite activities In cooperation with Field Service Manager.
- Project Management for commissioning services.
- Negotiate and work on customer contracts for Service level agreements.
- Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.
- Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
- Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation.
- Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.
- Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.
- Support EMEA Service Management by running regular analysis reports and start corrective activities.
- Support EMEA Sales by attending and participating exhibitions.
- Support Commissioning, Logistics, Warehouse etc.
- Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
- Take responsibility for customer escalations and act as a point of escalation.
- Take over randomly on call duties, partly on weekends.
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